Shipping policy
How delivery works
Stock location determines your delivery time.
We clearly distinguish between products already held locally, stock available through our European network, and specialist items supplied to order.
01 / Local
Local Stock
When an item is shown as Local Stock, it means we have it available from one of our North West facilities in Bury or Warrington.
These products will often arrive on the next working day, even when Standard Delivery is selected. Please allow up to 3 working days for delivery.
Collection may also be available from the location holding your order. Please wait for our confirmation email before travelling so that we can confirm whether collection is from Bury or Warrington.
02 / Network
Network Stock
Network Stock refers to products held within our wider European supplier network, commonly at facilities in Belgium.
If you select Express Delivery, these products will typically arrive in approximately 2–3 working days.
With Standard Delivery, delivery is normally around 5 working days. In some circumstances this can extend to around 10 working days due to international logistics or carrier movements.
03 / Special Order
Lead Time
Some specialist products are manufactured or supplied to order, so lead times can vary considerably. Depending on the product, this may range from a few weeks to several months.
If your delivery date is important, please contact us before ordering and we will check the latest stock position and expected lead time for you.
After your order
Returns &
Refunds
Returns and refunds are handled in accordance with our Refund Policy .
Delivery times are estimates and may occasionally be affected by carrier delays, international logistics or other circumstances outside our control.