Refund policy

Airmatic Compressors primarily supplies goods to business and trade customers. Unless you are purchasing wholly or mainly for purposes outside your trade, business, craft or profession, the business returns terms below apply.

For business purchases, requests to return unwanted or incorrectly ordered goods must be made within 48 hours of delivery. Acceptance of a business return is at Airmatic Compressors' discretion and is subject to this policy.

To be considered for return, goods must be unused, uninstalled, undamaged, complete and, where applicable, in their original packaging, and must be in a condition suitable for resale. Proof of purchase is required.

Please do not send goods back without first contacting us and receiving return authorisation. Contact sales@airmatic-compressors.co.uk.

Authorised returns should be sent to Airmatic Compressors, Wellington Street, Bury, BL8 2BD. Return authorisation does not itself confirm that a refund or credit is due; returned goods will be inspected first.

Business customers are responsible for ensuring that the products they order are suitable for their intended application, except where Airmatic Compressors has expressly agreed to select or specify a product for a particular stated purpose.

Where Airmatic Compressors has supplied the product and quantity ordered by the customer, the goods will not be treated as incorrectly supplied merely because they are later found to be unsuitable for the customer's application.

When Airmatic Compressors agrees to accept a return, the customer is responsible for arranging and paying for the return.

A 20% handling and restocking charge will be deducted from any refund or credit, together with any non-recoverable supplier carriage charge actually incurred by Airmatic Compressors. Where applicable, our current supplier carriage deduction is £17.50.

Please inspect goods promptly after delivery and contact us as soon as reasonably practicable if an item is damaged, defective, or different from the product or quantity ordered.

The 48-hour business return period for unwanted or incorrectly ordered goods does not remove any rights or remedies that may apply where goods are defective, incorrectly supplied by Airmatic Compressors, or otherwise do not conform to the contract.

Goods specially sourced, manufactured or ordered specifically for a business customer, including non-stock items, are non-returnable and non-refundable unless otherwise agreed by Airmatic Compressors in writing.

This does not affect any rights or remedies that apply where the goods are defective, incorrectly supplied by Airmatic Compressors, or otherwise do not conform to the contract.

For safety and regulatory reasons, we may also be unable to accept returns of hazardous materials, flammable liquids, gases or other products where their nature, condition or method of transport makes return unsafe or unlawful. Contact us before attempting such a return.

We do not normally process direct exchanges. If you have ordered an incorrect product, contact our team and, where appropriate, we can help identify a suitable replacement.

A replacement product will normally need to be ordered separately. Acceptance of a replacement order does not automatically entitle the customer to a refund for the original product, which remains subject to this Returns & Refunds Policy.

Where a business return has been authorised, the goods will be inspected after receipt. If the return is accepted, we will issue the applicable refund or account credit after deducting any agreed or applicable handling, restocking, carriage or other return charges.

Refunds will normally be made to the original payment method or, for account customers, by credit to the relevant account. Please allow a reasonable period for processing following inspection and approval.

If you purchase goods from Airmatic Compressors wholly or mainly for purposes outside your trade, business, craft or profession, you may be purchasing as a consumer and additional statutory rights may apply.

For qualifying purchases made online, by telephone or otherwise at a distance, consumers will generally have the statutory right to cancel within 14 days after the day on which the goods are received, subject to statutory exceptions. After notifying us of cancellation, the goods must be returned within the applicable statutory period.

Unless goods are faulty, incorrectly supplied or otherwise not in conformity with the contract, the consumer will normally be responsible for the direct cost of returning cancelled goods where this was communicated before purchase.

Consumers may inspect goods to establish their nature, characteristics and functioning. We may make a lawful deduction from a refund where the value of returned goods has been reduced by handling beyond what is reasonably necessary to inspect them.

Certain goods may be excluded from the statutory cancellation right, including, where applicable, goods made to the consumer's specifications or clearly personalised and other categories excluded by law. An item being on sale, non-stock or specially sourced does not by itself remove statutory consumer rights.

Consumer cancellation rights are separate from legal rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted.

Before arranging any return, please contact sales@airmatic-compressors.co.uk.

Please include your order or invoice number, the product concerned and the reason for the requested return.